Terms and Conditions
Ersatz reserves the right, at its discretion, to modify this Agreement, fees, charges, terms at any time. The User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Service by the User following such notification constitutes the User’s acceptance of the terms and conditions of changes as modified.
2. Payments and fees
Ersatz may save Member’s credit or debit card information and use it for all future shipments and charges, which will automatically be charged to the saved card, unless the Member notifies Ersatz through the Site. When you order a Product, or use a Service that has a fee, you will be charged then current fees, which we may change from time to time (such when we have holiday sales or offer you discount of base product price). We may choose to temporarily change the fees for our Services for promotional events or new Services, and such changes are effective when we post the temporary promotional event or new Service on the Site. The sale will be submitted for processing and you will be charged as soon as you click on the “confirm” button. You will then receive an e-mail from us.
By placing an order through the Site, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilise the card to effect payment.
We may refuse to process a transaction for any reason or refuse Service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.
Unless otherwise stated, all fees and payments are quoted in U.S. Dollars. The User is responsible for paying all fees, payments and applicable taxes associated with our Site and Services. After receiving your order you will receive an e-mail from us confirming the details, description and price for the Products ordered together with some information on your rights to return your goods. Payment of the total price plus delivery must be made in full before dispatch of your Products.
3. Local taxes
User is responsible for all sales taxes (as applicable). If the User is located in California, then all orders sent to California are subject to California sales tax rates on top of Ersatz price.
California tax rates is calculated as a percentage of retail price.
4. Shipping and returns
Once you have clicked on the “confirm” button, it is not possible edit or cancel your order. If you want to change some parameters, addresses, etc., please contact us as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the Member’s account for Products claimed as damaged or not received are subject to Ersatz investigation and discretion.
The risk of loss and title for such items pass to the User upon our delivery to the carrier. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case, Ersatz will not make any refunds and will not resend the Product.
Ersatz will review replacement/return requests only (a) if there will be missing or broken Product, or a print error if it is Ersatz fault and (b) if Ersatz will receive a complaint within 30 days from the day the Product was delivered to the Customer.
For a faster return product experience, please contact our product manufacturer, Printful.
You release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. You agree that Ersatz has no control over and does not guarantee the delivery of the advertised collaborations and that Ersatz shall be released from any and all damages resulting from the failure to receive any benefits of an anticipated collaboration.
You will indemnify and hold Ersatz (and its officers, directors, agents, subsidiaries, joint ventures and employees) harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.
7. Law and Jurisdiction
If a dispute arises between you and Ersatz, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) must be resolved by a court located in the State of California. Any dispute or claim arising out of or in connection with Agreement or its formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of the State of California.
No agency, partnership, joint venture, employee-employer, franchiser-franchisee relationship, etc. is intended or created by this Agreement.
You acknowledge that you have all necessary permits to grant us with Customer’s personal data to fulfill this Agreement.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to you. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Agreement.
Ersatz reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time.
9. Affiliate links
Ersatz uses affiliate links to monetize the site. Any sites that an affiliate link leads to are not the property of Ersatz. Ersatz does receive monetary compensation if the user chooses to purchase the product advertised. We have bills to pay.